Terms of service
1. Scope
These General Terms and Conditions of Sale and Delivery apply to all contracts between TERAÉ DESIGN, owned by Theodora Tunc (hereinafter referred to as the “Seller”), and her customers.
Deviating agreements shall apply only if expressly confirmed by the Seller in text form.
2. Conclution of contract
1. The presentation of products in the online shop does not constitute a legally binding offer to conclude a purchase agreement.
2. By ordering the desired goods via the internet, email or telephone, the customer makes a binding offer to conclude a purchase agreement.
The customer can select products from the supplier's range and add them to a virtual shopping cart using the "Add to Cart" button. After clicking the "Checkout" button and entering personal information, payment details, and shipping information, the order process is completed and becomes binding by clicking the "Buy" button. The customer can view and change their information at any time before submitting the order.
The supplier then sends the customer an automatic confirmation of receipt by email, which lists the customer's order again and which the customer can print using the "Print" function. This automatic confirmation of receipt merely documents that the customer's order has been received by the supplier and does not constitute acceptance of the offer. The supplier can accept the order by sending an order confirmation by email or by delivering the goods.
3. Prices
All prices are final prices. In accordance with Section 19 of the German Value Added Tax Act (UStG), no VAT is charged. Prices are in euros and exclude shipping costs.
4. Retention of Title
The purchased goods remain the property of the Seller until full payment has been made.
5. Warranty
For the goods offered by the provider, the general statutory warranty rights apply. For business customers, the warranty period for goods delivered by the provider is 6 months.
6. Data Protection
Our privacy policy applies, which can be accessed in our Privacy Notice.
7. Right of Withdrawal
Our cancellation terms apply, which can be accessed in the Cancellation Policy.
8. Final Provisions
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If any provision of these General Terms and Conditions or any other agreement within the scope of this contract is invalid, the validity of the remaining provisions shall not be affected. The statutory provisions shall apply in place of the invalid provision.
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The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the customer is a merchant within the meaning of Section 1 (1) of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the courts in Berlin shall have exclusive jurisdiction for all disputes arising from or in connection with the contractual relationship concerned. In all other cases, either we or the customer may bring an action before any court with jurisdiction under statutory provisions.
9. Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.