Shipping Policy

Delivery is handled by DHL, Hermes, or their logistics partners in the destination country. Please allow 5-7 business days for processing. Delivery times may vary depending on the destination country. All prices are final prices. In accordance with § 19 of the German Value Added Tax Act (UStG), no VAT is charged.​

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GERMANY

Shipping to an address within Europe is free of charge for orders over €150. For orders under €150, we charge a flat shipping fee of €6,90. The average delivery time for shipments within Europe is 3–5 days.

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EUROPE

Shipping to an address within Europe is free of charge for orders over €200 For orders under €200, we charge a flat shipping fee of €14,90. The average delivery time for shipments within Europe is 5–7 days. 

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OUTSIDE THE EU

Delivery takes 8–16 days worldwide, unless otherwise stated on the product page. Shipping costs for destinations outside the EU are calculated at checkout based on the destination country. Shipping is free for orders exceeding €300.

For deliveries to countries outside the EU, any applicable taxes and import duties must be declared and paid by the buyer to the relevant authorities in the country of import.

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​RETURNS

If you are not satisfied with a product you ordered, you can return it within 14 days of receiving your order.

 

For returns, we kindly ask you to follow these steps:

1. The product must be packed in its original packaging (this applies only in the case of timely withdrawal). In addition, the original shipping packaging or an equally secure packaging should be used to avoid damage to the product’s original packaging. All parts belonging to the product must be included.

2. To ensure we can allocate the returned product to the correct order for reimbursement, please also include the invoice or your order number as a note inside the package.

3. Send the package with a shipping service provider of your choice to the following address:

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Once we have received and checked the package, we will refund your purchase amount. If you wish to return a product due to a defect, please see the section below. Please note that, as a small label, we unfortunately cannot cover the return shipping costs (except in the case of a complaint).

TERAÉ DESIGN

Neumühlen 1

22763 Hamburg

Germany
 

Once we have received and checked the package, we will refund your purchase amount. If you wish to return a product due to a defect, please see the section below. Please note that, as a small label, we unfortunately cannot cover the return shipping costs (except in the case of a complaint).​

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COMPLAINTS

If you wish to return a product due to defects, you may do so within the statutory warranty period (in accordance with the terms defined in our General Terms and Conditions).

 

For complaints, we kindly ask you to follow these steps.

 

Send the package with a delivery service of your choice to the following address:
 

TERAÉ DESIGN

Neumühlen 1

22763 Hamburg

Germany

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Also, please send us an email at info@teraedesign.com with the shipping receipt and your bank details. We will then reimburse you for the shipping costs.

1. Please use the original shipping packaging or an equally secure packaging to avoid damage to the product. All parts belonging to the product must be included.

2. To ensure we can allocate the returned product to the correct order for reimbursement or exchange, please also include the invoice or a note specifying whether you would like to receive a refund or a new, defect-free product.

Once we have received and checked the package, we will refund your purchase amount or send you a replacement product.​​